SHIPPING & RETURNS
SHIPPING POLICY
Order processing: Once payment is confirmed, your order will be prepared and shipped within 2 to 5 business days.
Delivery time: The delivery timeframe varies based on your location and the shipping method selected at the time of purchase.
Tracking number: As soon as your order is shipped, you will receive a tracking number to follow its delivery.
Delivery delays: Occasional delays may arise due to external factors, such as weather conditions, holidays, or carrier-related issues.
Delivery address: It is the customer's responsibility to provide accurate delivery information at the time of purchase.
We are committed to providing a safe, transparent, and exceptional shopping experience from start to finish. Thank you for choosing Luna Femme!
RETURN & EXCHANGE POLICY
At Luna Femme, your satisfaction is our priority. If your purchase doesn't meet your expectations, we're here to help.
Returns: Customers may request a return within 7 days of receiving their order, provided the items are unused, undamaged, and in their original packaging.
Exchanges: Exchanges are accepted for eligible items, subject to product availability.
Refunds: Once the returned item has been received and inspected, approved refunds will be processed using the original payment method.
Damaged or Incorrect Items: If you receive a defective, damaged, or incorrect product, please contact our support team with photos and your order details.
How to Request a Return or Exchange: Contact our customer service team with your order number and reason for the request. We will guide you through the process.
At Luna Femme, we want every purchase to be a positive experience. Thank you for shopping with us!